Shipping Policy

Effective Date: January 1, 2026

Thank you for shopping with BEES. We are committed to delivering your orders as quickly and safely as possible. Please read our shipping policy carefully.

1. Order Processing

Orders are processed after payment confirmation or order verification. Processing typically takes 1–2 business days, excluding weekends and public holidays.

2. Shipping Time

Estimated delivery times are:

• Within Egypt: 2–5 business days.
• Remote areas: Delivery may require additional business days.

Delivery times are estimates and may vary due to courier operations, weather conditions, holidays, or other unforeseen circumstances.

3. Shipping Fees

Shipping charges are calculated during checkout based on the delivery location and the applicable shipping method. Any available free shipping promotions will be clearly indicated on the website.

4. Order Tracking

Once your order has been shipped, you may receive shipping confirmation and tracking information when available.

5. Delivery Attempts

Please ensure that the shipping address and contact information provided are accurate. If delivery cannot be completed due to incorrect information or the recipient’s unavailability, additional shipping charges may apply.

6. Delayed Shipments

While we strive to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control. We appreciate your patience and understanding.

7. Damaged or Missing Items

If your order arrives damaged or if any items are missing, please contact our customer support within 48 hours of receiving your package. Include your order number and, if applicable, photos of the damaged items.

8. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information. BEES is not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses.

9. International Shipping

At this time, BEES primarily ships within Egypt. If international shipping becomes available, the applicable shipping costs, customs duties, taxes, and delivery estimates will be displayed during checkout.

10. Contact Us

If you have any questions regarding shipping or your order status, please contact our customer support through the Contact Us page available on our website.